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Luke came in at a pivotal time during my businesses growth. I’d like to call him a scale Ninja. He brought systems and processes in where there were none. His unique knowledge of the software systems was instrumental in quickly building out our CRM and actually fully transitioning us to Hubspot in under a week. He brought order to chaos on the customer support side of the business automating and scaling it with a knowledge base and other systems to take the load off of our customer support team as they saw tremendous in-bound. He additionally acted as an instrumental voice of the customer giving input from his deep knowledge of our customers to inform our road map and feature prioritization. He kept us married to our metrics and spotted problems early and formed action plans to ensure those gaps were addressed. I highly recommend Luke.